Unpacking Customer Rage Elicitation
نویسندگان
چکیده
منابع مشابه
Customer Requirements Elicitation in Intelligent Electronic Sales Support Systems
The convenience of shopping on-line via the Internet has become a widely accepted view. An important aspect of automated electronic sales systems is communication with the customer. Nevertheless, customers encounter quite frequently user interfaces that are hard to use – either because they have to answer annoying or irrelevant questions or they are faced with technical jargon of manufacturers ...
متن کاملUnpacking Blockchains
The Bitcoin digital currency appeared in 2009. Since this time, researchers and practitioners have looked “under the hood” of the open source Bitcoin currency, and discovered that Bitcoin’s “Blockchain” software architecture is useful for non-monetary purposes too. By coalescing the research and practice on Blockchains, this work begins to unpack Blockchains as a general phenomenon, therein, ar...
متن کاملUnpacking autonomy
1 Unpacking autonomy " Alors que les Etats restent au coeur du système international, leur capacité d'action se trouve désormais confrontée à la puissance des acteurs économiques, à la puissance des médias ou, pour le pire, à la puissance des réseaux terroristes et criminels; confrontée aussi aux risques de ce début de XXIe siècle: des flux migratoires de moins en moins maîtrisés; un bouleverse...
متن کاملCustomer Rage and the Salesperson: A Call for Research and a Suggested Approach
Over the past 30 years a significant stream of research has investigated the importance of satisfying or delighting customers and the potential negative consequences that stem from customer dissatisfaction. For example, we know that dissatisfied customers are more likely to complain, tell others about their negative experiences, and switch suppliers (for a summary of this research, see Sheth an...
متن کاملUnpacking unpacking: greater detail can reduce perceived likelihood.
Past research suggests that a categorical event is perceived to be more likely if its subcases are explicitly delineated or "unpacked." In 6 studies, we find that unpacking can often make an event seem less likely, especially when the details being unpacked are already highly accessible. Process evidence shows that the provision of greater detail accompanying unpacking reduces the simplicity of...
متن کاملذخیره در منابع من
با ذخیره ی این منبع در منابع من، دسترسی به آن را برای استفاده های بعدی آسان تر کنید
ژورنال
عنوان ژورنال: Journal of Service Research
سال: 2014
ISSN: 1094-6705,1552-7379
DOI: 10.1177/1094670514556275